GENERAL TERMS OF SALE
Our offers and price lists are established at update of Webshop. DRAKKAR Productions reserves the right to modify offers and prices. Transportation fees are at the charge of the customer. Prices are non negociable.
DELIVERY TIME :
At reception of payment, we need an extra 24h-48h delay to process your order. Packages should get to you within 1 week for Europe, 2 weeks for the rest of the World. If not, please check your local post office as sometimes your postman "forgets" to leave you a notice that your package is on hold!
We provide very resistant packaging to ensure your items get to you safely. - Shipping Rates can be found bellow...
All complaints must be addressed to Drakkarorder @ gmail . com within five days following reception of merchandise. We are not responsible for lost packages that are not registered.
If you have not received your registered package within 2-3 weeks, please let us know so that we can file in a complaint and track down your package. We will not accept any claims 2 months after date of purchase.
All items are new unless indicated otherwise. All items seen on webshop are in stock and therefore available for purchase. However, our stock is directly linked to the webshop so we cannot guarantee availability of items should you choose to delay sending payment. Reservations are not available.
1/ CASH: (well hidden, in registered letter, at your own risk!!!).
2/ PAYPAL: with no extra paypal fees at drakkarorder (at) gmail.com. Shipping information used is that provided by Paypal, so please make sure delivery address is accurate.
3/ IBAN transfer: on demand. Remember to provide full address + email so we can contact you!
SHIPPING RATES :
See Below ... Shipping rates will be automatically calculated at checkout. They depend on total weight of order (which also includes packing) and are based on official French shipping rates. They are non negociable. For USA, Canada and South America, shipping is automatically converted into USD according to exchange rate.
Exclusively for North/ South Americans RESIDENTS, we offer a 1 EURO = 1 USD exchange rate on items available on webshop. This exchange rate does not apply on shipping however.
Shipping is reajusted on a regular basis according to conversion rates. On the 13/01/2015 (includes paypal fees) 1Euro = 1.20USD.
** Any other countries attempting to pay in USD with this exclusive exchange rate will be charged a 5 Euro fee and refunded the rest**