PRICES :

Our offers and price lists are established at update of Webshop. DRAKKAR Productions reserves the right to modify offers and prices. Transportation fees are at the charge of the customer. Prices are non negociable.

DELIVERY TIME :

At reception of payment, we need an extra 24h-48h delay to process your order. Packages should get to you within 1 week for Europe, 2 weeks for World, up to 3 weeks for the USA due to new security policy. If not, please check your local postoffice as sometimes your postman "forgets" to leave you a notice that your package is on hold!

SHIPPING :

All orders are shipped Priority Registered(air mail + tracking number) to Europe and World, so we know it gets to you! Insurance is included for all packages over 1kg. Shipping is non negociable. We provide very resistant packaging to ensure your items get to you in the best of conditions.
Shipping Rates can be found bellow...

CLAIMS :

All complaints must be addressed to Drakkarorder @ gmail . com within five days following reception of merchandise. We are not responsible for lost packages that were not insured. If you wish to add extra insurance please ask for it.

If you have not received your package within a 2-3 week periode, please let us know so that we can file in a complaint and track down your package. We will not accept any claims beyond a 2month/ 8 week period.

GUARANTEE :

All items are new unless indicated otherwise. All items seen on webshop are in stock and therefore available for purchase. However, our stock is directly linked to the webshop so we cannot guarantee availability of items should you choose to delay sending payment. Reservations are not available.

PAYMENT :

1/ CASH: (well hidden, in registered letter, at your own risk!!!).

2/ PAYPAL: with no extra paypal fees at drakkarorder (at) gmail.com. Please make sure your address is updated with Paypal, as they will provide us with delivery information directly.

3/ IBAN transfer: on demand. Remember to provide full address + email so we can contact you!

Transactions concluded via Internet shall be paid in advance by PAYPAL, with no extra paypal charge, exclusively.

POSTAGE RATES :

Note: Shipping rates will be automatically calculated at checkout. They depend on total weight of order (which also includes packing) and are based on official French shipping rates. They are non negociable. For USA, Canada and South America, shipping is automatically converted into USD according to exchange rate.

EXCHANGE RATE:

Exclusively for North/ South Americans RESIDENTS, we offer a 1 EURO = 1 USD exchange rate on items available on webshop. This exchange rate does not apply on shipping however.
Shipping is reajusted on a regular basis according to conversion rates. On the 21/03/2011 (includes paypal fees) 1Euro = 1.419USD.
** Any other countries attempting to pay in USD with this exclusive exchange rate will be charged a 5 Euro fee and refunded the rest**